If you're planning a trip to Katy, Texas, it's essential to be aware of the cancellation policy for ride services. Cancellations must be made within 14 days of the pick-up date in order to be changed or refunded. After that period, the reservation cannot be altered or refunded. Vonlane tickets are fully refundable as long as they are canceled 24 hours before the first leg of the journey.
If you cancel within 24 hours and before 2 hours before the departure time, you can reuse the ticket for future trips at a value equal to the price of the original fare paid. However, Vonlane credit for canceled trips expires and is removed from the passenger's account six months after the cancellation date. Tickets that are not presented have no refundable or reusable value. Tickets canceled less than 2 hours before the departure time of the trip cannot be canceled or refunded.
Trips booked within 24 hours before departure are non-refundable to the buyer's credit card. RIDES provides transportation services for older adults and people with disabilities who reside in Harris County or who cannot access alternative transportation. Ridesharing allows two passengers (including you) to travel for the price of one passenger, as long as both passengers use the same pick-up and destination address. Service animals that are trained to take specific steps when necessary to help the person with a disability can board without needing to travel in an animal carrier. These services include trips to medical offices, dentists' offices, hospitals, pharmacies, or anywhere that provides covered health care services. Harris County RIDES contracts with transportation providers to provide transportation services within Harris County.
RIDES e-cards are used to pay for trips and are distributed by your sponsoring agency or you can buy them at the RIDES office. To counter disappointing airline service and the stress of driving on the highway, Vonlane improves your travel experience with a premium route-based regional bus service. For people with special needs, support services or copies of public documents can be provided in an alternative format.
